Support
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Remote support for your pressroom.
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Frequently asked questions
- What is AnyDesk and is it safe?
- AnyDesk is a remote-access tool that lets our team see your console screen to help faster. The connection starts only when you accept it on your machine, and you can end it at any time. Download it free at anydesk.com.
- Where do I find my AnyDesk number?
- Open AnyDesk on the console computer. Your 9-digit address is shown under “Your Desk” — copy it into the form.
- How fast will you reply?
- We reply within one business day, usually much sooner. Keep your ticket reference for any follow-up.
- Can I follow my ticket?
- Yes. With a Rutherford account, every ticket and its status appears under My account → Support, and we email you whenever the status changes.